Battersea Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Man and Van provides removal and related services to private and business customers. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Service means any removal, transport, loading, unloading, packing, unpacking, or related services provided by Battersea Man and Van.

1.2 Vehicle means any van or other vehicle used by us to carry out the Service.

1.3 We, us, our means Battersea Man and Van.

1.4 You, your, customer means the person or organisation booking or using our Service.

1.5 Goods means the items, furniture, personal effects, and other property that you ask us to move, transport, pack, or store.

1.6 Premises means any property, building, office, or residence from which or to which the Goods are moved.

2. Scope of Service

2.1 We provide man and van and removal services for residential and commercial customers. Our services may include loading, unloading, transport, basic assembly and disassembly of standard furniture, and other services agreed at the time of booking.

2.2 Any additional services requested on the day that are not included in the original booking will be subject to availability and may incur additional charges.

2.3 We reserve the right to refuse to move any Goods which we reasonably believe may be unsafe, illegal, too heavy or bulky for the equipment available, or likely to cause damage to the Vehicle, premises, or other Goods.

3. Booking Process

3.1 Bookings can be made by contacting us and providing full and accurate details of the Service required, including addresses, access information, the approximate volume or description of Goods, and any special requirements.

3.2 You are responsible for ensuring that all information provided for a quotation or booking is complete and correct. Quotations are based on the information you supply. If the information is inaccurate or incomplete, we may revise the quotation or apply additional charges.

3.3 A booking is only confirmed once we have accepted your request for Service and, where required, received any deposit or card details as security for the booking.

3.4 Provisional or tentative bookings do not guarantee availability. Dates and times are allocated on a first-come, first-served basis.

3.5 If access or parking restrictions apply at any address, you must inform us at the time of booking. Failure to do so may result in additional time and charges or, in extreme cases, our inability to complete the Service.

4. Quotations and Pricing

4.1 Our quotations may be provided as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.

4.2 Unless stated otherwise, quotations do not include:

a. Parking fees, congestion charges, tolls, or similar charges.

b. Fees for permits or access arrangements required by local authorities or property managers.

c. Additional insurance beyond our standard liability limits.

4.3 If we are delayed or prevented from carrying out the Service due to circumstances outside our control, including but not limited to waiting for keys, restricted access, or your late arrival, we may charge for the waiting time at our standard hourly rate.

4.4 Quotations are given on the assumption of reasonable access to premises and that the job can be completed within normal working hours, unless otherwise agreed.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit or full payment in advance, or we may accept payment on completion of the Service.

5.2 Payment must be made by an accepted payment method as notified to you at the time of booking. We do not accept payment by cheque unless agreed in advance.

5.3 Where payment is made on completion, it is due immediately at the end of the Service. We reserve the right to retain Goods in the Vehicle until full payment is received.

5.4 For business customers, credit accounts may be offered at our discretion and subject to separate written agreement. Invoices must be paid within the agreed payment period. Late payments may incur interest and administration charges.

5.5 If you fail to pay any amount due under these Terms and Conditions, we may withhold or suspend further services until payment is received and may take appropriate steps to recover the outstanding amount.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 For cancellations made more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new booking at our discretion.

6.3 For cancellations made less than 48 hours before the agreed start time, we reserve the right to retain part or all of any deposit paid and to charge a cancellation fee, which may be up to the full quoted price.

6.4 If you significantly change the date, time, or scope of the Service less than 48 hours before the agreed start time, this may be treated as a cancellation and rebooking, and additional charges may apply.

6.5 We will make reasonable efforts to accommodate changes to your booking, but changes are subject to availability and may affect the price.

6.6 In the event that we have to cancel or change your booking due to circumstances beyond our reasonable control, including Vehicle breakdown, extreme weather, or staff illness, we will notify you as soon as practicable and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Your Responsibilities

7.1 You are responsible for:

a. Ensuring that Goods are properly packed and ready for transport, unless packing services have been agreed as part of the booking.

b. Securing or removing any loose fittings or fixtures that may be damaged during the move.

c. Arranging suitable parking and any necessary permits or permissions for the Vehicle at all relevant addresses.

d. Providing clear instructions and being present, or ensuring a nominated representative is present, during loading and unloading.

e. Checking that nothing has been left behind at the premises before our team leaves.

7.2 You must not ask our staff to carry out any activity that is unsafe, illegal, or beyond the scope of the Service.

7.3 You must ensure that all Goods to be moved belong to you or that you have the full legal authority to move them. You agree to indemnify us against any claim arising from the ownership or transfer of the Goods.

8. Goods Not Accepted for Carriage

8.1 Unless explicitly agreed in writing, we do not accept the following items for carriage or removal:

a. Hazardous, flammable, explosive, or toxic substances.

b. Illegal goods or substances.

c. Cash, securities, jewellery, watches, or precious metals.

d. Valuable documents, deeds, manuscripts, or irreplaceable items.

e. Perishable or temperature-sensitive goods.

f. Animals or live plants.

8.2 If you include any prohibited items without our knowledge, you do so entirely at your own risk. We shall have no liability for loss, damage, or deterioration of such items, and you will be responsible for any damage or loss caused to our Vehicle, staff, or other Goods as a result.

9. Waste and Disposal Regulations

9.1 We operate in accordance with relevant waste management and environmental regulations. We are not a general waste disposal service and cannot remove household rubbish, builders waste, or hazardous materials as part of a standard removal.

9.2 Where we agree to remove items for disposal, this will be subject to separate charges and must be agreed in advance. We reserve the right to refuse to take any items that we believe are not suitable for disposal through our usual channels.

9.3 It is your responsibility to ensure that any items you ask us to dispose of do not include hazardous substances, electrical items requiring specialised disposal, or items regulated by specific waste legislation unless we have expressly agreed to handle them.

9.4 If we incur additional costs or penalties due to your failure to comply with waste regulations or to correctly identify items for disposal, you will be liable for all such costs.

10. Liability and Insurance

10.1 We will take reasonable care in handling, loading, transporting, and unloading your Goods. However, our liability is subject to the limitations set out in these Terms and Conditions.

10.2 Our standard liability for loss of or damage to Goods arising from our negligence is limited to a reasonable market value of the item affected, subject to an overall cap per job. Specific liability limits will be advised on request.

10.3 We are not liable for:

a. Loss or damage arising from your packing, incorrect assembly, or inherent defects in the Goods.

b. Loss or damage to Goods packed or unpacked by you or a third party.

c. Cosmetic damage to items that were already marked, worn, or fragile.

d. Loss of data or software from computers or electronic devices.

e. Any indirect or consequential loss, including lost profits, loss of use, or loss of enjoyment.

10.4 We will not be liable for loss or damage where:

a. The Goods were already damaged or fragile and this was not disclosed to us.

b. Reasonable care and skill could not have prevented the loss or damage.

c. The loss or damage results from circumstances beyond our reasonable control, such as accidents caused by third parties, extreme weather, or traffic incidents.

10.5 You are advised to arrange suitable insurance for high value or sensitive items if our standard liability limits are not sufficient for your needs.

11. Claims and Complaints

11.1 You must inspect the Goods and premises as soon as reasonably possible after completion of the Service.

11.2 Any apparent loss or damage must be notified to us as soon as possible and no later than 48 hours after the Service is completed. You must provide reasonable details and evidence of any alleged loss or damage.

11.3 We will review any complaint or claim and may request further information, photographs, or documentation to assess the matter. You agree to cooperate with us in good faith.

11.4 Our liability in respect of any claim will not exceed the limits set out in section 10.

12. Access, Parking, and Delays

12.1 You must ensure that our Vehicle can park legally and safely close to the entrance of the premises at both the collection and delivery addresses.

12.2 Any parking fines or charges incurred as a direct result of inadequate parking arrangements or inaccurate information supplied by you will be added to your final bill.

12.3 You must provide accurate information regarding stairs, lifts, narrow access, and any other factors that might affect our access. Additional time and charges may apply if the conditions are more difficult than described at the time of booking.

12.4 We are not responsible for delays caused by traffic, road closures, adverse weather, or other events outside our control. If such delays occur, we will make reasonable efforts to complete the Service as soon as possible, but extra time taken may be chargeable.

13. Safety and Conduct

13.1 Our staff are required to follow health and safety procedures at all times. They may refuse to carry out any task that they consider unsafe, such as lifting items that exceed safe manual handling limits.

13.2 We reserve the right to withdraw our staff and terminate the Service immediately if they are subjected to abuse, harassment, or threatening behaviour. In such circumstances, no refund will be due and additional charges may apply.

14. Data Protection and Privacy

14.1 We will use your personal information only for the purposes of providing and administering the Service, handling payments, and managing any enquiries or claims.

14.2 Your details will be stored securely and will not be sold or passed to third parties except where necessary to fulfil the Service or as required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

16. General Provisions

16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No variation of these Terms and Conditions will be binding unless agreed in writing by us.

16.3 Our failure or delay in enforcing any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

16.4 These Terms and Conditions form the entire agreement between you and us in relation to the Service and supersede any previous agreement or understanding, whether written or oral.