Battersea Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Man And Van provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. For the purposes of this document, references to “we”, “us”, and “our” mean Battersea Man And Van, and references to “you” or “the customer” mean the individual or business requesting the service.

These terms are intended to be read alongside any written quotation, booking confirmation, or service instruction that we provide. If there is any conflict between a quotation and these terms, the quotation will normally take priority for the specific service details, provided it does not contradict applicable law. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law.

Use of our service means you have checked that the scope of work, access arrangements, and any special requirements are accurate. It is your responsibility to ensure that all information supplied to us is complete and correct before the job starts. Failure to provide accurate information may affect timing, pricing, and the availability of our moving team.

1. Booking Process

A booking with Battersea Man And Van is normally made after we provide a quotation based on the information supplied by the customer. Quotations may be given by phone, email, or online enquiry, and are usually based on factors such as the number and type of items, travel distance, load size, time required, parking access, floor levels, and whether additional handling is needed. A quotation is not a guarantee of final cost unless we have expressly stated that it is fixed.

Once you accept a quotation, we will confirm the booking subject to availability. A booking is only secured when we have acknowledged acceptance and, where applicable, received any required deposit or prepayment. We may ask for further details before confirming the service, including item lists, dimensions, access restrictions, or whether dismantling, packing, or waiting time may be needed.

It is your responsibility to be available at the agreed time and to ensure that the collection and delivery points can reasonably accommodate the work. If parking, permits, lifts, or access arrangements are required, you must arrange these in advance unless we have expressly agreed to do so. Any delay caused by incorrect information or poor access may result in additional charges.

2. Service Conditions and Customer Responsibilities

You must make sure that all items are ready for loading at the agreed time, unless we have agreed a packing or preparation service. Items should be appropriately secured, boxed, wrapped, or disassembled where required. We are entitled to refuse to move items that are unsafe, excessively heavy, fragile without suitable protection, or likely to cause injury or damage during handling.

You must not include prohibited, illegal, hazardous, or restricted items in the load unless we have agreed in writing and the law permits us to transport them. This includes, without limitation, explosives, flammable substances, live animals, perishable goods, and any goods that require specialist licensing or handling beyond the service described. If such items are discovered, we may refuse carriage, end the service, or notify the relevant authorities where required by law.

Our team will use reasonable care and skill when performing the service, but the customer remains responsible for the accuracy of inventory, declarations about item condition, and ensuring that nothing unsafe is included. If you ask us to move an item that appears to present an unreasonable risk, we may decline to do so without liability for any resulting delay. Acceptance of an item for transport does not amount to a guarantee of its internal condition or future performance.

3. Payments, Charges, and Invoicing

Our charges may include labour time, vehicle use, mileage, waiting time, congestion or access-related costs where relevant, packing materials, and any agreed additional services. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any estimate is based on the information available at the time and may be revised if the actual work differs materially from the information provided.

Payment terms will be confirmed at booking or on the invoice. We may require a deposit, advance payment, or full payment before the service begins. Unless agreed otherwise in writing, payment is due immediately upon completion of the service and before unloading may be completed or items released. We may accept card, bank transfer, cash, or another agreed method, but we are not required to accept a method that has not been pre-approved.

If payment is not made by the due date, we may charge reasonable administration costs and statutory interest where permitted by law. You are responsible for ensuring that payment details are correct and that any third-party payer authorisation is in place. We may suspend or refuse future bookings where outstanding sums remain unpaid.

4. Cancellations, Changes, and Waiting Time

If you need to cancel or change a booking, you should tell us as soon as possible. Cancellations made more than a reasonable period before the scheduled start time may qualify for a full or partial refund, depending on whether any costs have already been incurred. Deposits may be non-refundable where we have reserved time, vehicle availability, or staffing specifically for your job, provided this is stated at the time of booking.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or prevent the work from proceeding, we may charge for lost time, travel, waiting, and any costs already incurred. If our team arrives and cannot complete the work because of inaccurate information, lack of access, or unsafe conditions, the booking may be treated as a late cancellation or aborted job. Any refund, if due, will be reduced by reasonable costs already incurred.

Where a booking is changed by the customer, we will try to accommodate the revised requirement, but we cannot guarantee the same time slot or price. Additional charges may apply if the revised work requires more time, more labour, different equipment, or a larger vehicle. We will always aim to act fairly and transparently when any change affects the original quotation.

5. Liability, Damage, and Insurance

We will take reasonable care when moving your items, but our liability is limited to losses or damage caused directly by our negligence, breach of contract, or failure to use reasonable skill and care. We do not accept responsibility for pre-existing defects, ordinary wear and tear, hidden faults, items inadequately packed by the customer, or damage caused by the inherent weakness of an item.

Unless otherwise agreed in writing, our service does not include comprehensive insurance for all goods in transit. Customers are encouraged to check whether their own household, business, or transit insurance provides appropriate cover for their items during moving and storage activities. Any special valuation or higher liability limit must be agreed in advance and may require extra charges and written confirmation.

We are not liable for indirect or consequential losses, including loss of profits, missed appointments, emotional distress, or business interruption, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Your statutory rights are not affected.

6. Waste Regulations and Disposal

Where our service includes the removal, collection, or disposal of unwanted items, we will only handle waste in accordance with applicable UK waste legislation and any relevant licensing requirements. We may transport waste only where it forms part of an agreed collection service, and we reserve the right to refuse any waste stream that is not permitted under our operational procedures or the law.

You must accurately describe any waste or unwanted items before the booking begins. This includes whether the material is household waste, recyclable material, electrical equipment, furniture, garden waste, or items that may be classified as hazardous or controlled waste. We may refuse to collect any item that is contaminated, unsafe, illegally dumped, or likely to require special permits or disposal methods not included in the quote.

By using our waste removal service, you confirm that you have the right to transfer the items to us and that they are not stolen, fly-tipped, or subject to any third-party claim. If waste needs to be taken to a licensed facility or authorised reuse site, we may charge accordingly. We reserve the right to request item descriptions or photographs before accepting any disposal-related booking.

7. Delays, Force Majeure, and Access Problems

We will do our best to arrive within the agreed time window, but times are estimates and may be affected by traffic, weather, operational delays, or events outside our control. We are not responsible for delays caused by factors such as road closures, accidents, severe weather, public transport disruption, strikes, or emergency situations. Where possible, we will keep you informed and rearrange the service in a reasonable way.

If access is restricted, parking is unavailable, lifts are out of order, or the work environment is unsafe, we may need to adjust the service or suspend it until the issue is resolved. Any additional time, labour, or equipment needed because of access problems may be charged extra. If the service cannot safely continue, we may end the booking and charge for work completed up to that point.

We are not liable for losses caused by events beyond our reasonable control. If a force majeure event prevents us from completing the service, we will use reasonable efforts to reschedule or agree an alternative arrangement. This may include postponing the booking without penalty to either party where performance has become impossible or unsafe.

8. Claims, Complaints, and Notices

If you believe that an item has been damaged or lost during the service, you must notify us as soon as reasonably possible and provide clear details, including photographs where available. Any claim should be made promptly so that we can investigate while the facts are fresh. Failure to report a problem within a reasonable time may make it more difficult to assess the claim fairly.

We may ask for proof of value, proof of ownership, evidence of packaging, and other relevant information before considering a claim. Any settlement will be limited to the proven direct loss and subject to the liability limits in these terms and any mandatory legal rights that apply. We will not normally be responsible for items packed by the customer unless the damage was caused by our negligence during handling after collection.

If you have any complaint about our service, please raise it with us in a timely manner so we can attempt to resolve the matter. We aim to deal with issues fairly and in good faith. Nothing in this section prevents either party from pursuing formal legal remedies where necessary.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. Where a booking is made by a consumer in Scotland or Northern Ireland, mandatory local consumer protections may still apply to the extent required by law, but the contract will otherwise be interpreted in accordance with the applicable law stated here.

The courts of England and Wales will have exclusive jurisdiction over any dispute, unless applicable consumer law provides that proceedings may be brought elsewhere. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any right or provision will not be treated as a waiver of that right or provision.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Battersea Man And Van may rely on these terms for all standard service arrangements, unless a separate written contract has been agreed and signed by both parties.